Nigeria deposit insurance corporation service charter
Date
2018
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Abuja, FCT (Plot 447/8 Constitution Avenue, central business district): Strategy Development Department(SERVICOM Unit),
Abstract
NDIC’S mandate; Vision statement; Mission statement; Core values and beliefs; List of services rendered; List of customers rendered services; Performance target/customers expectation; Performance monitoring of performance target; Grievance mechanism/redress for customers; Obligation of customers/stakeholders; Additional commitment; Stakeholders participation in service provision; Limitations; Future outlook; Charter review.
Description
The purpose of this charter is to explicitly express the commitment of the Corporation in providing its day-to-day operational services to its stakeholders and also to indicate redress mechanisms when services are not rightly provided to the stakeholders. The Charter also indicates the Mandate, Mission and Vision of the Corporation, obligations expected from customers, management, and the participation of stakeholders.